YES, WE ARE STILL OPEN. IN ORDER TO SAFEGUARD THE HEALTH OF OUR EMPLOYEES AND CUSTOMERS, WE HAVE CHANGED SOME OF OUR POLICIES AND PROCEDURES. READ ON TO LEARN MORE...
Small businesses are essential to the community, and the community is essential to small businesses. We thank you from the bottom of our hearts for continuing to turn to us for your pool, spa, and grill needs. We are here for you. We’d like to tell you how we are taking steps to help mitigate the spread of Covid-19 and other illnesses while streamlining your shopping experience with us.
Please read the following information.
In the current health crisis, and to support good health practices in the future, we have decided to make transactions as hands-off as possible. In that spirit, it is our policy to collect credit card numbers for any service work we provide. All card numbers put on file are encrypted once entered into our point of sale program. By putting a card on file, we are able to process payment without customers needing to write a check or hand cash to our employees, which minimizes their risk. As always, you can provide blanket permission to charge your card or have us verify amounts first. Just let us know which you prefer.
Only shop us for retail? Put a card on file so we can use it to process payment in the store when you shop, minimizing your risk – you won’t have to touch the pin-pad when paying by credit or debit card and won’t risk handling cash unnecessarily. It’s a win-win.
Service: As a reminder, we require a Service Authorization Form to be on file as well if you won’t be home when we come out to work on your pool or spa (see the link above). We ask that you give our technicians a space of about 20 feet. They move about so much and need to have room as they work on your pool or spa. We hope you understand and comply with our new payment policy so we can continue to provide you with uninterrupted, excellent service.
Safety: We have increased our cleaning cycle and are doing everything we can to keep germs at bay. Our employees wear masks, wash their hands frequently, use hand sanitizer, and use gloves when needed. We ask that customers also wear a mask that covers the nose and mouth when talking in person with our employees. Also, please keep a distance of 6ft. between you, our staff, and each other.
CURBSIDE SERVICE: Yes, we can test your water and get you all the chemicals, accessories, toys, grills, or anything else you need. You’ll just have to wait outside for now while we help you. We are trying to watch for cars parking out front so we can come out and greet you, but if we miss you please just knock on the front door and we’ll be right there.
We have put the majority of our goods on display across our front windows, but if you don’t see what you need just ask and we’ll look. As Virginia re-opens, we will consider how to start allowing customers back in while still maintaining a safe environment for you and our staff. For now, shopping safely with us means we help you while you relax in your car or “window-shop” from outside. As a reminder, you can call or email ahead of your visit and we will pull what you need and have it ready for pickup. If you email, however, please wait for a phonecall before heading over to see us.
Curbside service might take a bit longer than shopping inside, but know that we are dedicated to making sure each and every customer still gets complete service despite our current limitations. When it’s your turn, you’ll get our undivided attention. Thank you in advance for your patience.
Returns: At this time, we are not taking returns purchased through the retail store. If there is a correction to be made in service, we will consider returns on a case by case basis.
We want everyone to stay safe and healthy. Let’s all do our part.
1281 Carl D. Silver Pkwy
Fredericksburg, VA 22401
(Nearby Lowe’s, next to Jimmy John’s)
Saturday 10:00 am – 2:00 pm
Our water testing lab closes 1/2 hour before the store.
BioGuard’s Mineral Springs Program is the ideal salt system for your pool. Our SaltScapes line supports traditional salt water pools.
Tested and proven effective, BioGuard products are known for delivering reliable results and making pool care less complex.
The Pool Company specializes in Pentair, Polaris, Hayward, Raypak, and other high quality equipment for your pool. We are also the authorized warranty center for most pool equipment manufacturers.
Built super-strong and securely anchored into the deck, LOOP-LOC® puts an unbreakable “lock” on your pool to protect your family.
We can do the job right when it’s time to open or close your pool, and we can help if something breaks.
Your pool is all about fun and relaxation, and we’ve got the best toys and accessories to give you the maximum enjoyment from your pool.
Customer service center
Use this form to authorize us to do service on your pool.
Let us know what service you need and when you need it.
New pool or renovation request
Get in touch with our design team about your pool project.